Customer Service

Customer Service

Shipping & Delivery Policy


We make every effort to get orders placed Monday through Saturday shipped within 24 hours of the order being placed.


We proudly ship all orders using United States Postal Service Priority Mail. In most cases, your order will arrive within two business days of shipping.

Order Tracking

A USPS tracking # will be provided when an order is shipped. You will receive an email with your tracking information, and it will be updated in the “My Account” section of

Shipping Rates

All orders of less than $55.00 will be charged a flat shipping rate of $6.95 per shipments. Orders totaling $55.00 or more ship free via USPS Priority Mail.

International Shipping

CraftGeer will happily ship to anywhere in the world, however, customers outside of the United States will be billed the actual shipping charge for USPS International Priority Mail Service to your adress. Both the flat-rate shipping and free shipping offers are not available on orders shipped outside the United States. In the event that there is a significantly less expensive option than USPS International Priority Mail, the team at CraftGeer will attempt to contact you before shipping your order. In the case that you choose the less expensive option, a refund will be issued within 72 hours of your order shipping. The preferred payment method for international orders is PayPal.

Back Orders

In the event an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy & Security

Thank you for visiting This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:
By Phone: 973-727-0547

We reserve the right to make changes to this policy. Any changes to this policy will be posted

Returns, Refunds and Exchanges Policy

How To Return An Item

If you wish to return an item you purchased from, your item must be in its original unused condition in the case that it is simply something that you do not want. If there is an item is damaged, please contact CraftGeer at as soon as possible. All returns must take place within 30 days of your purchase.

1. Please email to request a refund, or exchange, and we will work to make the process as painless as possible.


2. Items can be returned to:

Attn: Returns Department

2 Riverside Drive

Denville, NJ 07834


3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened and/or used. These include (but are not limited to) clothing and glassware. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.



If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but (in some cases) you will have to pay return shipping.


Payment Policy

Accepted Methods of Payment

Credit Card / Debit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.


On Your Statement

The charge on your credit card statement / bank account as Hops Spot Holdings, LLC. is a division of Hops Spot Holdings, LLC.